At Waxraw, we take pride in the quality of our products and strive to ensure customer satisfaction. As a B2B wholesale supplier, our return and refund policy is designed to be fair and transparent for our business partners worldwide.
1. Return Eligibility
Returns and refunds are only accepted under the following conditions:
- The product was received damaged, defective, or incorrect.
- The return request is made within 7 days of delivery.
- The item is unused, in its original condition, and in the original packaging.
- Proof of purchase or invoice must be provided.
2. Items Not Eligible for Return
We do not accept returns for the following:
- Products ordered in bulk that meet quality standards.
- Custom-made or personalized items (e.g. private label packaging).
- Products that have been used or opened.
- Sample orders, unless defective.
3. Return Process
To initiate a return or refund request, please follow these steps:
- Email us at [email protected] with your order number, description of the issue, and clear photos.
- Our support team will review the request within 2 business days.
- If approved, we will provide return instructions or replacement solutions.
- The buyer is responsible for return shipping costs unless the product is faulty.
4. Refund Options
If a refund is approved:
- Refunds will be issued via the original payment method (e.g. bank transfer, PayPal).
- Refunds typically take 5–10 business days to process after approval.
- In some cases, we may offer store credit or product replacement instead of a refund.
5. Damaged or Missing Goods
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery with photos of the package and items.
- We will either send a replacement or issue a partial refund, depending on the case.
6. Chargebacks and Disputes
We encourage all customers to contact us before initiating a chargeback or dispute with a payment provider. We are committed to resolving issues quickly and professionally.
7. Changes to This Policy
Waxraw reserves the right to amend this policy at any time without prior notice. The latest version will always be available on our website.
8. Contact Us
If you have any questions about our return or refund process, please contact:
📧 Email: [email protected]
🌐 Website: www.waxraw.com
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