At Waxraw, we are committed to delivering your wholesale candle supplies quickly, safely, and efficiently to wherever your business is located. Below you will find details about our shipping process.
1. Shipping Methods
We offer multiple international shipping options:
- Express Courier: DHL, FedEx, UPS, TNT (typically 5–10 business days)
- Air Freight: For larger orders that require faster delivery
- Sea Freight (LCL/FCL): For bulk shipments with the lowest cost
- Special Line Services: Available for some regions (e.g. EU/UK/USA/SEA)
We will recommend the best option based on your order volume, destination, and urgency.
2. Shipping Costs
- Shipping charges are calculated based on weight, dimensions, and delivery location.
- We will provide a detailed shipping quote before confirming your order.
- Customers may also arrange their own shipping or freight forwarder if preferred.
3. Processing & Lead Time
- In-stock products: usually ship within 3–5 business days after payment confirmation.
- Custom or bulk orders: production and processing time ranges from 7 to 20 business days, depending on the product.
We will keep you updated with estimated production and shipping timelines.
4. Tracking & Delivery
- Once your order is shipped, a tracking number will be provided (for trackable methods).
- Delivery times may vary based on customs clearance, weather, or other logistics conditions.
- We are not liable for delays caused by third-party carriers.
5. Customs, Duties & Import Taxes
- International shipments may be subject to import duties, customs fees, or VAT depending on your country.
- These charges are not included in our product or shipping prices and are the buyer’s responsibility.
- Please check with your local customs office for guidance before placing an order.
6. Packaging
- All products are securely packed to avoid damage during transit.
- For fragile items like candle jars or diffusers, we use foam, cartons, or wooden crates as needed.
- Bulk orders may be palletized or containerized depending on volume and shipping method.
7. Shipping Insurance
- Shipping insurance is available upon request.
- We recommend insurance for high-value or large shipments. Please notify us at the time of order.
8. Delivery Issues
If your order is lost, delayed, or arrives damaged:
- Contact us immediately at [email protected] with your order number and photos if applicable.
- We will assist in resolving the issue, including claims or reshipment if necessary.
9. Contact
For shipping-related questions or special delivery requirements, please contact:
📧 Email: [email protected]
🌐 Website: www.waxraw.com
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